Refund policy

Last Updated: July 27, 2026

At ETRNALISM, LLC ("ETRNALISM," "Company," "we," "our," or "us"), we take pride in the quality of our products and strive to ensure every order arrives accurately and in excellent condition.

Please read this Return & Refund Policy carefully before making a purchase.

By placing an order through www.etrnalism.life, you acknowledge and agree to the terms outlined below.

1. All Sales Are Final

All sales are final.

ETRNALISM, LLC does not accept returns, exchanges, or issue refunds for:

  • Change of mind
  • Incorrect size selection
  • Buyer's remorse
  • Preference changes
  • Accidental purchases
  • Gift purchases
  • Normal wear and tear

Please review your order carefully before completing your purchase.

2. Eligible Returns

Returns will only be considered if:

  • You received an item that arrived damaged during shipping; or
  • You received an incorrect item that does not match your confirmed order.

No other return requests will be accepted unless required by applicable law.

3. Reporting a Claim

To be eligible for review, you must notify ETRNALISM, LLC within seven (7) calendar days of the delivery date if you believe you received a damaged or incorrect item.

Your claim should include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item received
  • Photographs of any visible shipping damage, if applicable

Failure to report the issue within seven (7) days of delivery may result in your claim being denied.

4. Return Deadline

If your claim is approved, the returned item must be received by ETRNALISM, LLC within thirty (30) calendar days of the original purchase date.

Returns received after the 30-day purchase window may not be accepted.

5. Return Requirements

To qualify for inspection, returned items must:

  • Be received within thirty (30) days of the original purchase date.
  • Include proof of purchase or order confirmation.
  • Be returned in the condition received whenever reasonably possible.
  • Include all original packaging, tags, and accessories, if available.

Failure to meet these requirements may affect our ability to evaluate your claim.

6. Inspection Process

Once your return has been received, ETRNALISM, LLC will inspect the item to determine whether it qualifies under this Return & Refund Policy.

Inspection may include verification of:

  • Shipping damage
  • Manufacturing defects
  • Incorrect product fulfillment
  • Signs of misuse, alteration, or excessive wear
  • Compliance with this policy

Submitting a return does not guarantee approval of a replacement or refund.

All determinations made by ETRNALISM, LLC following inspection will be made in good faith and are final, subject to applicable consumer protection laws.

7. Approved Claims

If, after inspection, we determine that:

  • The item arrived damaged through no fault of the customer; or
  • An incorrect item was shipped,

ETRNALISM, LLC may, at our sole discretion:

  • Replace the item with the correct product;
  • Ship a replacement item of equal value if the original product is unavailable; or
  • Issue a refund to the original payment method.

Approved refunds are generally processed within 5–10 business days, although the exact timing depends on your financial institution or payment provider.

8. Denied Claims

A return request may be denied for reasons including, but not limited to:

  • The issue was not reported within seven (7) days of delivery.
  • The returned item was not received within thirty (30) days of the original purchase date.
  • The item shows evidence of misuse, alteration, or intentional damage.
  • The reported issue cannot be verified during inspection.
  • The return does not meet the eligibility requirements described in this policy.

If a claim is denied, the item may be returned to you at your expense, where permitted by applicable law.

9. Shipping Costs

Original shipping charges are non-refundable unless otherwise required by law.

If a return is approved because ETRNALISM, LLC shipped the incorrect item or the item arrived damaged, we may provide a prepaid return shipping label or reimburse reasonable return shipping costs at our discretion.

10. Limited Release Products

Because many ETRNALISM products are manufactured in limited quantities, replacement items may not always be available.

If an identical replacement cannot be provided, ETRNALISM, LLC may offer a comparable replacement or issue a refund, at our discretion.

11. Chargebacks

We encourage customers to contact us before initiating a chargeback with their payment provider.

Fraudulent or abusive chargebacks may be disputed with supporting documentation, including order records, shipment tracking, delivery confirmation, and customer communications.

12. Contact Us

If you believe you received a damaged or incorrect item, please contact us as soon as possible.

ETRNALISM, LLC

Email: ask@etrnalism.life

Website: www.etrnalism.life

Business Address: [NA]

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item received
  • Photographs of any visible shipping damage, if applicable